Techpro

In the realm of field service management, Micro Key Solutions’ Tech Pro app stands out as a valuable tool for alarm technicians and installers. This innovative application enables service teams to receive and manage their service tickets directly from their smartphones, which can significantly enhance operational efficiency.

Key Features of Tech Pro:

• Account Management: Technicians can place accounts on and off test, allowing Central Station operators to focus on more critical tasks.
• Live Inventory Tracking: Manage both truck and main warehouse inventory seamlessly from the field.
• Customer Signature Capture: Enable customers to sign off on completed service tickets directly on-site.
• Zone Testing: View and edit zone lists with ease, streamlining the testing process.
• Payment Processing: Allow technicians to process payments for completed tickets while in the field, enhancing customer convenience.
• Service History Access: Technicians can view the complete service history and alarm history for each account, facilitating informed service delivery.
• Productivity Increase: The app's functionality helps reduce drive time and labor hours while increasing billable hours.
• Customizable Branding: Businesses can choose a color scheme that aligns with their brand identity.
• Contact Management: View and edit customer contact information efficiently, ensuring effective communication.

Overall, Tech Pro presents a compelling solution for companies aiming to optimize their service department's performance, ultimately resulting in improved productivity and customer satisfaction.